DELIVERY AND RECEPTION
PRESTIGE MILLESIMES undertakes to do everything in its power to deliver the products ordered in the fastest time. There is sometimes a delay in the availability of certain references and varies according to the country of destination chosen by the customer. The confirmation mail sent after validation of the order will define the conditions of carriage and the delay to be envisaged for the delivery.
In principle, up to 12 bottles, delivery is by Colisimo, From 12 to 18 bottles in cardboard boxes, an Xpress transport will be proposed.Finally, for any shipment of wooden box of origin, the transport must be done by Our classic courier service.
Pricing is automatically displayed when ordering based on the number of bottles ordered. For the international, over 12 bottles, the price of delivery will be on estimate with insurance, please contact us.
The goods are shipped only when the order is paid in full.
Any delays, except in cases of force majeure, may give right to reimbursement at the request of the customer. Are considered as cases of force majeure relieving the seller of his obligation to deliver, war, riot, fire, total and partial strikes, accidents and the impossibility of being supplied and in general all Event that does not allow the proper execution of the command.
The goods are checked piece by piece and pointed by our technical team before departure and we take all the precautions necessary to carry out a quality packaging to protect as much as possible the wines during the transport. The goods, however, travel at the risk of the recipient. The checking and checking of the packages by the buyer is essential to the arrival. We insist the following principle:
Parcels must be checked in the presence of the driver. In the case of missing or broken items, you must note the number of the dispute on the driver's receipt slip and notify us by using the contact page or by writing to firstname.lastname@example.org so that we can start The necessary steps to compensate the carrier.
Only compliance with this procedure will allow a recourse to the carrier in case of dispute.
In case of unavailability of one or several products after the order of a customer, Prestige Millésimes undertakes to inform the customer as soon as possible. In agreement with the customer, we can modify the order, or proceed to the refund of the products not available.
Pursuant to article L121-20 of the Consumer Code, the buyer has a period of 7 clear days from the delivery of his order to return the product to the seller, for exchange or refund, without penalty , With the exception of return costs.
The procedure is as follows:
- The customer contacts the customer service by mail or telephone to notify of its decision to retract.
- Following confirmation of receipt of the request, the customer returns the product (s) concerned to the following address:
116 route de Saint Emilion
33500 Libourne, FRANCE
Within a reasonable period of time: no later than 14 days following the decision to withdraw.
- The products must be returned in their original and complete state, in a packaging identical to that used for the shipment, and must be attached to the parcel the invoice of purchase.
Prestige Millésimes undertakes to reimburse the customer within a maximum period of 14 days after receipt of the notification of withdrawal, and subject to return of the products in good and due form.
The return costs are the responsibility of the customer.
Pursuant to the provisions of Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for certain contracts and in particular for the sale of wine for the first time (see Article 10).
ORDER OF WINES IN PRIMERS
The customer is solely responsible for his choice of the wines, so that the responsibility of Prestige Millesimes can not be sought in this respect.
The order confirmation of wines in primeurs corresponds to a reservation of the selected wines. The amount excluding VAT of the articles is set at the time of the order. Taxes and delivery charges will be paid at the time the wines are made available, since the Châteaux are the only decision-makers to choose the date of bottling and the date of availability.
Acceptance of the purchase order engages the customer.
Under the exception provided for in point 7 of Article L-221-28 of the Consumer Code, the right of withdrawal is excluded from contracts for the sale of prime wine.
The customer buying wines in primeurs will be info
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